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Call management in the open distributed office
Mike Rizzo, Ian Utting, and Peter Linington
Electronics and Communication Engineering Journal, 9(3):182-196, June 1997.Abstract
This paper describes an agent-based model for the effective management of voice calls within an integrated computing-telephony environment. In this model, agents manage calls on behalf of users, who influence the behaviour of their agents by means of policy specifications. Call setup then involves a negotiation process whereby agents attempt to agree upon some course of action to take and the agents involved can continue to exercise control over a call in progress.
Bibtex Record
@article{343, author = {Mike Rizzo and Ian Utting and Peter Linington}, title = {Call management in the open distributed office}, month = {June}, year = {1997}, pages = {182-196}, keywords = {determinacy analysis, Craig interpolants}, note = {}, doi = {}, url = {http://www.cs.kent.ac.uk/pubs/1997/343}, ISSN = {0954-0695}, journal = {Electronics and Communication Engineering Journal}, number = {3}, publisher = {Institution of Electrical Engineers}, volume = {9}, }